Our resource library contains articles, videos, and links to other leadership development resources from across the internet. Use these resources to support your leadership development journey.
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How we treat each other at work has an enormous impact on how teams perform – with potentially fatal consequences if you work in healthcare. Chris Turner reveals the shocking impact of rudeness in the workplace, arguing that civility saves lives.
Read MoreThe 3 Whats Model is a tool for handling harder conversations.
Read MoreThe secret to great leadership is creating great relationships with your teams and engaging them to go above and beyond. Here are 15 things that great leaders say to create highly engaged and motivated teams.
Read MoreImagine you’re walking down the hall and your boss is coming toward you. As you get a few feet apart, the boss says, “Could you come into the office for a few minutes? I’ve got some feedback for you.”…
Read MoreIt is said that 9 out of 10 conversations miss the mark. We talk over each other, past each other, trigger each other and then just stop listening. So, how satisfied are you with your conversations?
Read MoreMuch management advice on listening encourages listeners to remain quiet, nod and “mm-hmm” encouragingly, and then repeat back to the talker something like, “So, let me make sure I understand. What you’re saying is…” However, recent research that we conducted suggests that these behaviours fall far short of describing good listening skills.
Read MorePeople don't automatically trust leaders these days. Trust needs to be earned through diligence, fidelity and applied effort.
Read MoreLately I’ve noticed a little trap that people can fall into. One they set themselves up for. Like so many barriers to our own success, it comes down to a choice of words. That choice is between ‘confidence’ and ‘courage’.
Read MoreConflict resolution is a daily occurrence at work that can either propel or disrupt the momentum for a leader, a team or the entire organization. The workplace can become a toxic environment when leaders allow conflict to fester rather than confront it head-on.
Read MoreConversations are not what we think they are. We’ve grown up thinking they are about talking, sharing, information, telling people what to do, or telling others what’s on our minds. We are now learning, through neurological and cognitive research, that a “conversation” goes deeper and is more robust than simple information.
Read MoreA Checklist for Clear Communication. Think of how often you communicate with people during your day. You write emails, facilitate meetings, participate in conference calls, create reports, devise presentations, debate with your colleagues… the list goes on.
Read MoreTough conversations can be one of the hardest yet inevitable parts of a leader’s job. Impactful crucial conversations can resolve conflict, deepen relationships, build strong and diverse teams, and keep ideas and creativity flowing.
Read MoreThis video is a summary of ‘Crucial Conversations’ - a process for preparing and navigating though tough conversations.
Read MoreAccording to the Vital Smarts study, fewer than 10% of healthcare professionals speak up when they see a co-worker take a shortcut, make a mistake, demonstrate dangerous incompetence, fail to support a co-worker, undercut the team, treat someone with disrespect, or abuse their authority
Read MoreYour colleague just got a promotion. Now, instead of being your peer, she’s your boss. Does your relationship need to change? Should you act differently, or expect her to treat you differently? In other words, how do you manage up to someone who’s just jumped a level above you and who might’ve been a friend?
Read MoreI was recently presenting to a group of nurse leaders and asked the question about whether they had ever lost control of their emotions in front of their staff. Many in attendance had but one leader’s response really surprised me. She saw nothing wrong with displaying her anger because “this is who I am and people have to get used to it.”
Read MoreEngagement is the measure of the Team's Emotional Commitment to their leader and it's critically important for the bottom line.
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