Empathy at Work

There's a common belief that "you are how you are" when it comes to "soft" skills (interacting with other people) – and that there's little or nothing you can do about it. Fortunately, this is far from true. And a great place to start improving your soft skills is by developing the ability to empathize with others.

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Conversational Intelligence

Conversations are not what we think they are. We’ve grown up thinking they are about talking, sharing, information, telling people what to do, or telling others what’s on our minds. We are now learning, through neurological and cognitive research, that a “conversation” goes deeper and is more robust than simple information.

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