Heart First: Reframing Customer Care

This course will tautoko [support] you to consistently demonstrate great customer care while also giving you the confidence and skills to communicate effectively with others, defuse challenging behaviours, and increase your own and others’ job satisfaction.

What: Workshop
Access: All Te Whatu Ora Waitaha | Canterbury employees
Time: 5 hours
Level: Leading Self
Professional Development Equivalent: 10 hours
Koru Competencies: Self-aware, Engaging Others, Honest & Courageous
Enquiries to: learninganddevelopment@cdhb.health.nz

Related Learning

Learning Library

Understanding Bias in Healthcare

This online akoranga [learning] will help you to to examine your biases and how they affect your mahi [work], your interactions with tāngata [people], and the health outcomes of our tūroro [patients].

Heart First: Reframing Customer Care

This course will support you to consistently demonstrate great customer care while also giving you the confidence and skills to communicate effectively with others, defuse challenging behaviours, and increase your own and others’ job satisfaction.

Health Equity

This akoranga [learning] will discuss the inherent bias that is part of healthcare structures. Learn about the extent of these biases and what we can all do to change equity in healthcare.

Active Bystander

This learning consists of online learning and a workshop that introduces the concept of an active bystander and the ways we can contribute to a healthy and safe workplace.

Courageous Conversations Workshop

With proven techniques, we’ll build your confidence to successfully have courageous conversations. We’ll share methods for making these easier to have, and most importantly, chat about how you can prevent these situations in the first place.

Adapting Your Communication Style

Explore our preferred ways of communicating with people and begin to identify the communication styles of those around us. Becoming aware of the challenges that can show up when communicating with others.

Communicating Clearly

This module covers the importance of effective communication, the value of bringing your whole self to work, and techniques you can use to be an effective communicator.

Why Diversity Matters

Enabling diversity within any organisation is an ongoing and proactive effort that requires sensitivity, awareness, and consultation. Challenge and shift your own perceptions of the world and those around you in this module.

Supporting Your People

This online learning module will equip you to better recognise a person's psychological state and build confidence in approaching a sensitive conversation.

Preparing for Great Success and Development Conversations

This online akoranga [learning] will prepare you for having an effective Success and Development conversation with your rangatira [manager]. It will also step you through the process of developing your plan.

Having Harder Conversations

In this online akoranga [learning] resource, we’ll help build your confidence in having those conversations that might make you... well, uncomfortable.

Leading Self Workshop

This practical learning is designed to get you thinking about the rangatira [leader] you currently are and any changes you may wish to make by tapping into your personality and values. You’ll then use this information to create your own leadership challenge.

The ART of Leadership

In this short module, the ART of Leadership is explored in different contexts, and we recommend completing 'How We Lead Around Here' before carrying on, because trust us, it'll help!

How We Lead Around Here

This online akoranga [learning], serves as an introduction to not only what leadership looks like in manaaki hauora [healthcare], but also what it looks like in everyday life.

Great Facilitation Workshop

Running meetings, or encouraging others to share their thinking is a learned skill. This workshop gives you skills for effective facilitation include knowledge, technique, practice – and confidence.

Interpersonal Dynamics for Leaders

Become a more effective leader by learning which behaviours inspire others to follow you and which behaviours might unintentionally hamper your efforts. Gain an in-depth understanding of your personality’s strengths and blind spots in order to function more effectively within teams.

CommunicationsGuest User7 August 2020Self-Aware, Engaging Others, Honest and Courageous, Workshop